Refund Policy
Last updated: 1st June 2026
At SandraCraftyCardz, every item is handmade to order and personalised especially for you. Because of this, we are unable to accept cancellations, returns or refunds on personalised or custom-made items.
1. Personalised Orders
All personalised products are created based on the exact details you provide. Under the Consumer Contracts Regulations, personalised and custom-made items are not eligible for cancellation, return or refund unless they arrive damaged or faulty.
If there is an issue with your order, please contact us within 48 hours of delivery with clear photos so we can help.
2. Non‑Personalised Items
If you purchase a non‑personalised item (rare for our shop), you may return it within 14 days of delivery, provided it is unused and in its original condition. Return postage is the buyer’s responsibility.
3.Damaged or Faulty
If your order arrives damaged or faulty, please email us within 48 hours with:
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Your order number
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A description of the issue
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Clear photos of the damage
We will arrange a replacement where appropriate.
4. Incorrect Personalisation Details
We create your order exactly as submitted. We cannot offer refunds or replacements for mistakes in the personalisation provided by the customer.
Please double‑check all names, shipping addresses, spellings, dates and details before placing your order.
5. Contact Us
If you have any questions about this policy or need help with an order, please contact:
SandraCraftyCardz Email: sandra@sandracraftycardz.co.uk
Website: www.sandracraftycardz.co.uk